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Der Handy

January 15, 2014 by admin

We have previously discussed the value of getting on the phone with companies small and multinational to solve problems, negotiate better services, or gather information.  Your cell phone provider is no exception to this.IMG_1331

We recommend that you find time to talk to your cell phone provider about your plan about once a year.

Your phone company may have a web-based source for information, but we find it more helpful to talk to a live person.  This may take some time, but once you get connected you may find the representative has powers to change your billing that you aren’t seeing on the website.

Talk with your provider about minutes, about texts and about data.  Depending on your phone type, and usage patterns you could be in the wrong plan.  Are you paying for 200 texts a month that you never send?  Or are you paying per text, when you should be on a plan?  These are the questions to uncover.  The answers could lead to savings of $20 or more dollars per month.

Ask if your phone company has any special deals for military families, retirees or even members of a credit union.  All could apply and could alter your total bill.

Tip:  If you talk/ text to people in other countries, be sure to ask about that.  We recently learned that texts to Canada are charged differently than US texts.  And also differently, depending on what phone you and the receiver are using.

An hour on the phone with your cell company could end up saving you many dollars, without switching providers, getting a new phone, or a new number.


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