We spend a fair amount of time trying to sort out consumer issues with various companies. Our motto is: we don’t expect perfection. The question is, what are you going to do when things go wrong?
So when we purchased a pack of beer and found one of the cans mostly empty, we decided to give the manufacturer a call. We admit that calling multinational corporations isn’t always easy. (Tried calling the phone company lately? Oy.) But we had nothing in particular to do that night, and few expectations, so we gave it a go.
And we are glad we did!
After a remarkably quick wait, we spoke with a live person at Budweiser. He was happy to help out and explained what he thought happened, and what steps the company takes to prevent it. He immediately offered to send us a coupon for a replacement case of beer. And he was so engaging that he got us signed us up for the company newsletter. The entire time this representative was cheerful and helpful— just what you’d expect from customer service!
Our make-things-right package arrived a few days later. But it wasn’t just a coupon! The Budweiser employee took the time to drop in a few extra freebies, just to thank us for being understanding customers.
So the next time you have a problem with a company, see if they can’t make it right. Maybe it’ll work out in your favor!